24-Hour Cancellation Policy: If you must cancel your appointment, please do so 24-hour prior to your appointment. If you do not cancel your appointment, it will be considered a “no-show”.
“No-Show” Policy: Your first (1st) “no-show” is understandable, and we will excuse. However, if you “no-show” a second (2nd) time, you will be charged a $25 deposit, per service, to book your next appointment.
i.e. If you miss a haircut and would like to re-book – $25 deposit; If you miss a hair color and a haircut – $50 deposit.
“15-minute late policy” Because our stylist’s work on a timed schedule, if you happen to be 15 minutes late for your appointment your stylist may have to reschedule your appointment. At that time we may charge a “same day cancellation” fee. However, we like to think we are flexible and reasonable. If possible we will work within the timeframe if at all possible to make sure your hair needs are met.
Thank you for your time and consideration. All the best!